Lesson 18

What two types of biometric authentication mechanism are supported on smartphones?

(Select all that apply.)

• Swipe recognition

• Voice recognition

• Fingerprint recognition

• Facial recognition

True or false? Updates are not necessary for iOS devices because the OS is closed source.

• True

• False

A company wants to minimize the number of devices and mobile OS versions that it must support but allow use of a device by employees for personal email and social networking. What mobile deployment model is the best fit for these requirements? (Select all that apply.)

• COPE

• CYOD

• BYOD

• COBO

The marketing department has refitted a kitchen area and provisioned several smart appliances for employee use. Why should the IT department have been consulted first?

• AAA

• Evil Twin

• Malware

• Shadow IT

True or false? A factory reset preserves the user's personal data.

• True

• False

You are updating an internal support knowledge base with advice for troubleshooting mobile devices. What is the first step to take if a user reports that an app will not start?

• Ctrl+Shift+Esc

• Task Manager

• Force Stop

• Power Off

You are troubleshooting a user device that keeps powering off unexpectedly. You run hardware diagnostics and confirm there is no component fault or overheating issue. What should your next troubleshooting step be? (Select all that apply.)

• Check disk space

• Check for updates

• Power cycle

• Order replacement

You are assisting with the configuration of MDM software. One concern is to deny access to devices that might be able to run apps that could be used to circumvent the access controls enforced by MDM. What types of configurations are of concern? (Select all that apply.)

• Devices that are jailbroken

• Androids

• Devices that are rooted

• Devices in developer mode

A user reports that a new device is not sustaining a battery charge for more than a couple of hours. What type of malware could this be a symptom of?

• Cryptominer

• Rootkit

• Trojan

• Boot sector virus

Advanced malware can operate covertly with no easily detectable symptoms that can be obtained by scanning the device itself. What other type of symptom could provide evidence of compromise in this scenario?

• High CPU utilization

• Leaked data

• Swollen battery

• Constant reboots