Staff Training 11/9/23
Authored by Lemmata Desk
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should you call a patient for a missed/late appointment?
At the time of the appointment
Within 10 minutes
Within 5 minutes
Whenever you have time
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When is a appointment considered a reschedule?
On the day of the appointment and being moved to another day
When the appointment is in the future
Anytime it's being moved
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ROF's are allowed to be scheduled next to each other
Ex: An ROF scheduled at 1:45 with Dr. Andy and at 1:45 with Dr. M.
True
False
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
When a patient appointments are being removed, they need to be (a) .
5.
OPEN ENDED QUESTION
3 mins • 2 pts
What charges are added when a patient self releases/ gets pinked?
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a patient calls to have their appointment removed, we remove them:
Ex: They're moving, going out of town, or no longer want to be seen
After the doctor is told
The next day
When they call
Nothing, we keep their appointments on the schedule.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many regular adjustments go in a slot?
2
3
5
6
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