OTB Quiz 2 Fall 23

Affective Events Theory assumes that all employees will react to workplace events in the same way, regardless of their individual differences or personal circumstances.

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Values have no impact on an individual's choices and actions, as they are only abstract principles with no real-world consequences.

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Terminal values provide a sense of purpose and guide an individual's long-term aspirations and life choices.

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Surface acting often involves suppressing one's true feelings and displaying specific emotions that are considered appropriate for a given role or job.

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Displayed emotions can involve both verbal and non-verbal expressions, such as words, tone of voice, facial expressions, and body language.

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Affective Events Theory emphasizes that not all events in the workplace will have the same emotional impact on all individuals.

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Emotions are rational and can be easily controlled, while moods are irrational and difficult to regulate.

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Emotions and moods have the same impact on decision-making and judgment, and individuals make choices similarly under both conditions.

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Agreeableness measures the degree of organization, reliability, and goal-directed behavior in an individual.

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Examples of instrumental values include happiness, inner peace, wisdom, love, and fulfillment.

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