How miscommunication happens

The ______ communication model suggests that communication is a simple message delivery from one person to another.

• Horizontal

• Transmission

• Transactional

• Most recent

Which of the following influences our perceptual filters?

• Age

• Religion

• Family

• All of them are influencers

Which of these activities is the most intentional?

• Listening

• Hearing

Under the transactional model, communication is like playing a game of toss with:

• Balloon

• Baseball

• Ball of clay

• Hot potato

What can we do to listen more effectively?

• Pay attention only to the words being said

• Focus primarily on what we want to say next

• Listen to the words being said, but also pay attention to visual cues and emotions

• Avoid making eye contact