Chapter 3 Test

What should you do if a shopper topples a pyramid of canned goods into the aisle?

• Call for a custodian or maintenance person to clean it up
• Pick up the cans and recreate the display yourself
• Erect a barrier around the cans until they can be cleaned up
• Tell the shopper it is okay

What is the first thing you should do if you find broken glass on the sales floor?

• Call for a custodian or maintenance person to clean it up
• Find a broom and clean it up yourself
• Erect a barrier around the glass, or stand near the glass to direct traffic away from it until it can be cleaned up
• Tell the shopper it is okay

Which of the following three actions must you personally witness an individual doing in order to take action against that customer for stealing?

• Pick up the item, conceal the item, & lie about having the item
• Pick up the item, conceal the item, & leave the store without intending to pay for the item
• Conceal the item, lie about having the item, & leave the store without intending to pay for the item
• Conceal the item, leave the store without intending to pay for the item, & get caught by cameras

Which one is not a perishable item?

• Cosmetics
• Over the counter medicine
• Beverages
• Socks

Which form lists the quantity and type of merchandise that the vendor actually sent to your store?

• Packing slip
• Purchase order
• Sales invoice
• Sales receipt

Which form shows a detailed list of items requested by the store?

• Packing slip
• Purchase order
• Sales invoice
• Sales receipt

New merchandise arrives on your sales floor. Before re-stocking you should

• Check for damages first & then check that the price is accurate
• Check that the price is accurate
• Check if it is a perishable and put the new merchandise in front of the old merchandise
• Check for damages & then put it on the shelf

Which display showcases the idea of suggestive selling?

• A display with hunting gear and ballet slippers
• A display with a mannequin with a dress, necklace, & shoes on
• A display with different color watches
• A display with multiple sizes of shirts

The purpose of tracking inventory is all of the following except

• Make certain that the right merchandise is in the right store at the right time
• Help verify the profitability of the store
• Locate products that might have been damaged or dated items
• Locate money that may have been misplaced

It is best to show products

• In dim lighting to avoid glare
• Under artificial lighting to improve color
• In natural light