Business Letters & Memos

Which of the following is true of business letters?

• They require embellished and verbose writing

• They should be written with the assumption the audience can spend plenty of time reading

• They are often used to communicate with people prior to meeting

• They are informal notes used to share personal information

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which of the following describes mixed punctuation in letters?

• When no punctuation is used after the salutation or closing

• When emoticons are used

• When any type punctuation is used two or more times

• When a colon is placed after the salutation and a comma is placed after the closing

Where should the date be placed in a letter?

• At the top, above all other elements

• Four spaces below the sender's address or letterhead

• Four spaces below the recipient's address

• At the bottom, below all other elements

Charles is sending a letter to a company and does not know a specific contact's name. Which of the following salutations is suggested for this situation?

• Dear Mr. or Ms.

• Good morning or afternoon

• Greetings

• To Whom It May Concern:

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which of the following formats includes all parts being left justified and all paragraphs being indented?

• Modified-block format

• Semi-block format

• Block format

• Traditional format

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

The term memo is shorthand for which of the following?

• Memorium

• Memorandum

• Memorized

• Memoirs

Tags

CCSS.RI.11-12.10

CCSS.RI.6.10

CCSS.RI.7.10

CCSS.RI.8.10

CCSS.RI.9-10.10

How do memos differ from business letters?

• They are more formal and contain more professional wording

• They are usually longer

• They do not have salutations

• They are only used for communication between companies

Tags

CCSS.RI.11-12.10

CCSS.RI.6.10

CCSS.RI.7.10

CCSS.RI.8.10

CCSS.RI.9-10.10

Which of the following is NOT a component of memos?

• Inside address

• Typist initials

• Heading

• Enclosure notification

Tags

CCSS.RI.11-12.10

CCSS.RI.6.10

CCSS.RI.7.10

CCSS.RI.8.10

CCSS.RI.9-10.10

Which of the following describes a memo's 'purpose statement'?

• A part of the salutation which thanks the reader

• The first sentence of the message which summarizes it

• The last paragraph of the message stating any action required of the reader

• A notification of the people the memo was sent to

Tags

CCSS.RI.11-12.10

CCSS.RI.6.10

CCSS.RI.7.10

CCSS.RI.8.10

CCSS.RI.9-10.10

Which of the following is NOT a type of memo?

• Field report memo

• Response memo

• Fact check memo

• Directive memo

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5