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Singleview Account

Authored by Gary Gross

Education

Professional Development

Used 23+ times

Singleview Account
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you look a customer up in Singleview?

Microsoft account information

First/Last Name, Phone Number, Address, Account Number, Equipment SN.

Previous library card, bank account number, electric bill

social media platforms

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Wild card symbol (%) is used for?

Used to see download speed from their modems firmware

Helps us identify if its a wild customer and be careful of that call

To test a ping signal from our end to the customers end.

Searching technique used to search with partial information of an account.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Account numbers are attached to the customer, not the address

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A Customer must always have 1 CONTACT associated with the account

TRUE

FALSE

Depends on the situation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers can have multiple contacts associated with the account

TRUE

FALSE

ONLY if the customer has PHONE/VIDEO/VOICE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer Details in Singleview will show only

Will show the customers LTV score

Equipment/packages (HSD,VIdeo,Voice) the customer is paying for

Account address of the location of service

Shows the customers billing statement

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Account Details in Singleview show

Equipment/Packages/Modem information/Service Guard

Customer Name/Customer type/ Account Number/Operating Center/LTV Score

Address/ Billing statement

Outage Report

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