Singleview Account

How can you look a customer up in Singleview?

• Microsoft account information

• First/Last Name, Phone Number, Address, Account Number, Equipment SN.

• Previous library card, bank account number, electric bill

• social media platforms

The Wild card symbol (%) is used for?

• Used to see download speed from their modems firmware

• Helps us identify if its a wild customer and be careful of that call

• To test a ping signal from our end to the customers end.

• Searching technique used to search with partial information of an account.

Account numbers are attached to the customer, not the address

• TRUE

• FALSE

A Customer must always have 1 CONTACT associated with the account

• TRUE

• FALSE

• Depends on the situation

Customers can have multiple contacts associated with the account

• TRUE

• FALSE

• ONLY if the customer has PHONE/VIDEO/VOICE

Customer Details in Singleview will show only

• Will show the customers LTV score

• Equipment/packages (HSD,VIdeo,Voice) the customer is paying for

• Account address of the location of service

• Shows the customers billing statement

What does Account Details in Singleview show

• Equipment/Packages/Modem information/Service Guard

• Customer Name/Customer type/ Account Number/Operating Center/LTV Score

• Address/ Billing statement

• Outage Report

In the Customer Tab, you can add/remove/modify the email to receive notifications

• FALSE

• TRUE

• ONLY remove email

• You can not do anything with email on this tab

If a customer is LTV 4 or 5 do you offer Service guard?

• YES

• NO

• Depends how long they have been a customer

• Only if the customer knows the secret password

What are the ways we can validate a customer on the account?

• Account Number/SSN/PIN/DL Number

• WIFI Password/ Modem manufacturer

• Service address/Telephone Number/Name on account

• Back statement/Bank number/Credit card information