communicating for sucess

It is 1220 in the afternoon and Javier’s client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah and his next appointment is at 2 pm what should Javier do

• Refuse to keep Hannah appointment and politely tell her that she must reschedule

• Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client

• Agree to keep Hannah’s appointment and politely remind her of the late policy

Larisa has been told by her manager, to keep several points in mind when interacting and communicating with coworkers, which of the following did Lawrence manager, most likely not tell her to do as part of her efforts to do so effectively

• Treat everyone with respect

• Remain objective

• Share your private life with them

Which of the following is most important regarding your workspace?

• It should have as many samples of products in it as possible

• It should be clean and uncluttered

The discussion of the client that determines the clients needs, and how to achieve the desired result is the__

• Service record

• Client intake

• Client consultation

Participle proactively in your career and in your success by

• Not thinking too much about either one

• Avoiding self evaluation

• Communicating your desires and interests

Kallie has just had a long conversation with her new client Amanda, kallies goal during this initial meeting was to ascertain Amanda’s needs and how to achieve her desired results. In which of the following did kallie just participate

• Show and tell

• The golden rules of communication

• The client consultation

Stephanie wants to become a better communicator at work. She feels as though her poor communication skills have led to numerous clients abandoning her as their beauty pro and her business as their place to go for beauty and styling services. You are Stephanie’s close friend which of the following pieces of advice would least help Stephane in her quest towards better communication skills

• Good communication skills completely eliminate any potential workplace conflict

• Communicating effectively is the basis of all long lasting relationships with clients

When should the client intake form be started

• The moment the new client calls to make an appointment

• The moment the new client comes in for the first visit

Jovan is nervous about his first day of work he hopes to remember all that he learned in classes and training especially in interactions with his manager. Which of the following should jovan avoid when communicating with his manager

• Being a problem solver

• Getting his facts straight

• Not welcoming constructive criticism

Which of the following shoukd you do as your employee evaluation draws nearb

• Dramatically improve your behavior

• Perform a self evaluation

• Try to delay the evaluation