What is the person called who welcomes or greets guests in the restaurant?

• Chef

• Receptionist

• Bartender

• Sommelier

What should the receptionist do when guests arrive?

• Ignore the guests

• Greet the guests with enthusiasm

• Leave the entrance

• Be disrespectful

How should the receptionist greet a regular customer?

• You are not welcome

• We are too busy for you

• Welcome back

• We don't want you here

What should the receptionist do if a guest arrives without a reservation and all tables are full?

• Apologize and offer to take the guest's contact information for a future reservation

• Politely inform the guest that there are no available tables at the moment

• Suggest the guest to wait at the lounge area until a table becomes available

• Ask the guest if they would like to sit at the bar instead

What is the appropriate action for the receptionist if the waiter is not yet available to attend the guest?

• Be impolite to the guest

• Inform the guest that the waiter will be with them shortly

• Disregard the guest

• Leave the guest alone

What should the receptionist say if the guest is a patron or regular customer?

• We don't care if you come back

• We are glad to see you again

• We are too busy for you

• We don't want you here

What should the receptionist say when leading guests to their table?

• We don't have a table for you

• You can find your own table

• This way please

• We don't care where you sit

What should the receptionist ask before the guests are seated?

• Ignore the guests

• Ask the guests if the table is alright for them

• Ask the guests if they are hungry

• Ask the guests to leave

The F&B Services staff needs to conduct themselves with very positive, energetic, and friendly gestures.

• TRUE

• FALSE

In welcoming guest, you should address the male guest first.

• True

• False