Laser Jet Printer Troubleshooting Quiz

What does faded or faint prints most likely indicate?

• Low density option chosen by the user

• Toner cartridge needs replacing

• Transfer roller is damaged

• Application or driver problem

What could blank pages indicate?

• Toner cartridge installed without removing packing seals

• Application or driver problem

• Transfer roller is damaged

• Low density option chosen by the user

What does white stripes on the output indicate?

• Toner is poorly distributed

• Transfer roller is dirty or damaged

• Low density option chosen by the user

• Application or driver problem

What does black stripes or whole page black indicate?

• Primary charge roller is dirty or damaged

• High voltage power supply to the developer unit is malfunctioning

• Toner is poorly distributed

• Transfer roller is dirty or damaged

What could cause speckling on the output?

• Toner cartridge installed without removing packing seals

• Application or driver problem

• Low density option chosen by the user

• Dirty feed rollers

What could cause vertical or horizontal lines on the output?

• Dirty feed rollers

• Dirty photosensitive drum

• Low density option chosen by the user

• Application or driver problem

What does toner not fused to paper indicate?

• High voltage power supply to the developer unit is malfunctioning

• Fuser needs replacing

• Toner cartridge needs replacing

• Transfer roller is dirty or damaged

What does double/echo images indicate?

• Low density option chosen by the user

• Application or driver problem

• Photosensitive drum has not been cleaned properly

• Toner is poorly distributed

What could cause incorrect chroma display?

• Toner cartridges installed in the wrong location

• Dirty feed rollers

• Low density option chosen by the user

• Application or driver problem

What should be done if a color is completely missing in the print?

• Replace the cartridge

• Clean the contacts between the printer and cartridge

• Toner cartridge needs replacing

• Transfer roller is dirty or damaged