Week 9 UOL

Some of the IT popular governance frameworks include

• COBIT & PDCA

• ITIL , COBIT and ISACA

• IT Infrastructure Library and COBIT

• None of these

Reasons why company outsource

• To reduce headcount

• To cut costs by eliminating unnecessary work

• To accelerate time to market and upgrade its capabilities

• To improve employee's morale

The 5 parameters that define the project include the 3 constraints of project management plus

• Integration and communication

• Expectations and Quality

• Scope and Time

• Procurement and risk

In SWOT analysis

• Strength and Threat are external factors

• Strength and opportunities and external factors

• Strength and weaknesses are internal factors

• Threats and opportunities are internal factors.

Which is a True statement

• Big Data and BI are unstructured data

• BI works on data from a data mart

• Data warehouse data are dynamic data.

• BI Tools are only good for structured data.

in e-commerce, the use of location-based service

• tracks and targets the customers

• provides selective feature and services to the customers.

• is used in long-tail marketing

• is illegal in many countries as it is intrusive.

The most difficult issue to set up a knowledge management system is that

• of finding a suitable IT system

• of finding and expert vendor

• of human nature

• establishing a suitable governance

Tacit knowledge can be obtain by codifying

• Enterprise software system data like ERP and CRM

• Experienced employees' knowldege

• Data obtained by BI using big data

• data from all software systems that existed in the organization.