Consultation 01 (customer service)

What is the first thing a stylist should do to make a client feel comfortable and welcome?

• Ask about the client's favorite color

• Introduce themselves and mention they will be looking after the client

• Start discussing technical terms related to hair styling

• Ignore the client and focus on other tasks

What type of questions should a stylist ask during a consultation to understand the client's needs?

• Only closed-ended questions to get quick answers

• Only open-ended questions to gather detailed information

• No need to ask questions, just assume the client's preferences

• Ask questions related to personal life instead of hair or skin concerns

What is the legal duty of employers under the Health and Safety at Work Act (1974)?

• To ensure the salon has the latest fashion magazines for clients

• To ensure the health, safety, and welfare at work of all people for whom they are responsible

• To ignore safety measures and focus only on profits

• To provide free haircuts to all employees

What does the Data Protection Act (GDPR 2019) restrict in a salon?

• It restricts the use of deodorants and antiperspirants by employees

• It restricts the amount and type of information that can be stored about a client

• It restricts the use of hair styling products in the salon

• It restricts the number of clients that can visit the salon in a day

What is the responsibility of a barber/stylist when recommending products and services to a client?

• To advise the correct products and services for the client's needs

• To recommend the most expensive products and services to increase profits

• To ignore the client's preferences and recommend random products

• To have no understanding of the services offered by the shop