Case Type Classification

Select the correct query type for the below customer issue

1. 1. Delayed Account to M-pesa Transfer

• Compliment

• Service Request

• Inquiry

• Complaint

Select the correct query type for the below customer issue

2. 2. Non-receipt of monthly e-statement

• Compliment

• Service Request

• Inquiry

• Complaint

Select the correct query type for the below customer issue.

3. 3. Request for a swift advice for a TT transfer

• Compliment

• Service Request

• Inquiry

• Complaints

Select the correct query type for the below customer issue.

4. 4. Card decline at a petrol station

• Compliments

• Service Request

• Inquiry

• Complaints

Select the correct query type for the below customer issue.

5. 5. To know the routing number for NCBA bank

• Compliment

• Service Request

• Inquiry

• Complaints