What is the most important document to consult when attempting to identify faults with sanitation systems?

• Service manual

• Installation guide

• Manufacturer's instructions

• User manual

Why is it important to gather information from the customer when identifying system faults?

• To sell additional services

• To determine the warranty status

• To understand when and how the fault occurred

• To avoid diagnostic tests

What should be used when ordering replacement parts for sanitation systems?

• Model number and parts number

• Serial number only

• Model number only

• Parts number only

What should be followed at all times when it contradicts the Regulations and British Standards?

• Customer's instructions

• British Standards

• Manufacturer's literature

• Regulations

What does the manufacturer's flow chart help to identify?

• Where a component or appliance has failed

• The customer's contact information

• How to repair the fault

• When the fault occurred

What is the purpose of the manufacturer's instructions?

• To confuse the installer

• To provide basic and clear instructions for correct and safe operation

• To contradict the Regulations

• To avoid warranty void

What should be used in conjunction with the manufacturer's instructions when gathering information?

• Replacement parts list

• British Standards

• Customer's feedback

• Regulations

What does the customer's immediate history of the fault help to determine?

• The customer's personal information

• The type of component failure that has taken place

• The customer's satisfaction level

• The customer's financial status

What is the purpose of verbal discussion with the customer when identifying system faults?

• To determine the warranty status

• To gather information about the fault

• To sell additional services

• To avoid diagnostic tests

What should be consulted for important information regarding design requirements of sanitation systems?

• British Standard BS EN 12056

• Regulations

• Customer's feedback

• Manufacturer's instructions