Final Quiz (FRONT OFFICE OPERATION)

Which are consider INCORRECT concepts that are not used in a Front office accounting?

• Point of Sales (POS)

• Vouchers

• Discounts

• Ledgers

___________refer to a small amount of cash handy with the receptionist, to make low value cash purchases that crop up from time to time.

• Cash

• small change

• Coin

• Petty Cash

How many cycle stages upon reservation at the hotel?

• 5

• 6

• 3

• 4

what are the most important thing to do by the receptionist upon finishing its check-out process?

• give billing

• return deposit

• clear payment

• greet guest goodbye

Which Front Office personnel does the picture refers to?

• Security

• FO Manager

• FO Operator

• Concierge

“Who are prepared to guarantee a certain volume of bookings per year, may have a
negotiated rate depending on volume.” Which profitability accounts this might refer to?

• corporate holder

• travel agents

• walk-in guest

• foreign guests

SPATTS refer to______

• Special Air force Guest

• Special available guests

• Special Attention Guest

• Special loyalty member

Which is consider as a OTA?

• Agoda

• WahTung Travel

• HiltoHotel.reservation.com

• MercureMiriCityCentre.Com

Establishing rapport is under the ______skills.

• First Order Skills

• Second Order Skills

Choose 3 CORRECT answer. When is the best time to sell facilities and services?

• initial inquiry

• online booking

• check-in

• on request

• anytime guest free