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Final Quiz (FRONT OFFICE OPERATION)

Authored by Kerlina Keb

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Used 4+ times

Final Quiz (FRONT OFFICE OPERATION)
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which are consider INCORRECT concepts that are not used in a Front office accounting?

Point of Sales (POS)

Vouchers

Discounts

Ledgers

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

___________refer to a small amount of cash handy with the receptionist, to make low value cash purchases that crop up from time to time.

Cash

small change

Coin

Petty Cash

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How many cycle stages upon reservation at the hotel?

5

6

3

4

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

what are the most important thing to do by the receptionist upon finishing its check-out process?

give billing

return deposit

clear payment

greet guest goodbye

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

Which Front Office personnel does the picture refers to?

Security

FO Manager

FO Operator

Concierge

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“Who are prepared to guarantee a certain volume of bookings per year, may have a
negotiated rate depending on volume.” Which profitability accounts this might refer to?

corporate holder

travel agents

walk-in guest

foreign guests

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

SPATTS refer to______

Special Air force Guest

Special available guests

Special Attention Guest

Special loyalty member

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