Communication in Contract Management Quiz

What is the difference between a quote and an estimate in a contract?

• A. Quotes are approximate while estimates are fixed prices

• B. Quotes are fixed prices while estimates are approximate

• C. Quotes are always lower than estimates

• D. Estimates are always lower than quotes

What is the purpose of itemised statements and invoices in a contract?

• A. To confuse the customer with unnecessary details

• D. To delay the payment process

• B. To show the customer exactly what they are paying for

• C. To hide the final account from the customer

What are the statutory cancellation rights for customers in a contract?

• D. Customers can cancel a contract only if they do it verbally

• B. Customers can cancel a contract without any penalty

• C. Customers can only cancel a contract if they pay a penalty

• A. Customers cannot cancel a contract once it has been signed

What information should be presented to the customer in a folder when the work is completed?

• D. Only the contact details of key personnel within the company

• C. A list of other jobs and services the company undertakes

• A. Only the final account to be paid

• B. Manufacturer's installation and servicing instructions, warranty documents, and a thank you letter

What should the folder presented to the customer after completion of work contain?

• C. Only a plan showing where any emergency isolation valves and cut-offs are located

• B. Only a thank you letter and a list of other jobs and services the company undertakes

• A. Only manufacturer's installation and servicing instructions

• D. Manufacturer's installation and servicing instructions, warranty documents, and a thank you letter

What should be included in the handover information for the customer?

• D. Manufacturer's installation and servicing instructions, warranty documents, and a thank you letter

• C. Only a plan showing where any emergency isolation valves and cut-offs are located

• B. Only a thank you letter and a list of other jobs and services the company undertakes

• A. Only the contact details of key personnel within the company

What is the usual period given for payment in invoices and statements?

• D. 60-90 days

• A. 7-14 days

• B. 14-28 days

• C. 30-45 days

What should the customer be informed of after the completion of work?

• D. Any penalties for late payment

• B. Any additional costs incurred during the work

• C. Any servicing timeframes or requirements that the appliances or components may have

• A. Any changes in the contract terms

What is the purpose of estimates in a contract?

• D. To ensure that the price cannot vary once agreed

• C. To confuse the customer with different price options

• B. To approximate how much the job will cost and allow for variations

• A. To provide a fixed price for the work to be carried out

What is the purpose of quotes in a contract?

• C. To ensure that the price cannot vary once agreed

• D. To provide a fixed price for the work to be carried out

• B. To allow for variations in the final cost of the materials

• A. To provide an approximate cost for the work to be carried out