Voices

When faced with unexpected behaviors, what is the primary goal of effective communication?

• Assign blame

• Seek understanding

• Escalate the situation

• Ignore the behavior

Which of the following is a recommended initial step when encountering unexpected behaviors?

• React emotionally

• Stay calm and composed

• Yell and demand compliance

• Avoid eye contact

In the context of unexpected behaviors, what does active listening involve?

• Interrupting the speaker

• Providing immediate solutions

• Focusing on the speaker and their message

• Ignoring the speaker

What is the purpose of implementing a conflict resolution strategy in response to unexpected behaviors?

• To intensify the conflict

• To involve more people in the situation

• To ignore the issue

• To find a mutually agreeable solution

When you encounter a behavior that is different to what you expect, use the___ steps to better understand what you're experiencing.

• DEA

• AED

• DAE

• EAD

The meaning of DAE is: Describe, Analyse and Experience.

• FALSE

• TRUE

Why is important to follow the step D?

• To say what's happening withou any judgement.

• To consider all of the interpretations.

• To reflect on why this is happening.

When describing what happened, what should we be careful not to do?

• To be polite.

• Not to judge (or use words that are judgemental).

• To put aside our own interpretations and learn to see the world through different eyes.