Supervisor PKT-3

For non-returnable category if Refund and Replacement are available in Smart Assist, what option should advisor select , if customer reports a genuine concern?

• None of these

• proceed with the refund

• proceed with the replacement

• proceed with the appropriate option as per the customer's ask 

what is the maximum time line for customer to contact if there was an error while creating return due to which customer was asked to comeback after sometime by the agent ?

• <24hours

• >48hours

• >24hours

• <72hours

If the return status is 'cancel requested', request the customer to wait for X hours for cancellation completion

• None of these

• 24 Hours

• 48 Hours

• 72 hours

Consultants will be able to verify the images taken by the Wish master and provide appropriate assistance to customers in cases of?

• All of these

• Mis shipment Product

• Damaged Product

• Missing Product

Flipkart Gift Voucher will be credited within ____ of placing a first order using Flipkart Pay Later? 

• 15 Days

• 10 Days 

• 5 Days

• 7 Days 

If EMI is not converted within 7 Business days , consultant need to route the customer to bank, Where this incident will be tagged ?

• Create incident >>> Payments / Wallet >>> Credit Card/EMI >>> EMI not converted - Redirected to bank>>> Solved

• Create incident >>> Payments / Wallet >>> Credit Card/EMI >>> Solved

• Create incident >>> Payments / Wallet >>> Credit Card/EMI related issue >>> Solved

• Create incident >>> issue with conversion of EMI >>> Solved

What information should advisor share if Customer contact is made >72 hours of policy date breach?

• Should transfer the call to KNE

• Politely deny the return and route the customer to the Brand, share brand details from Yoda

• Create a Return

• None Of These

What Is the mandatory option to be selected in the form by consultant , Before escalating any case to L2,  if Customer contact is made <72 hours of policy date breach?

• Return policy 

• Category

• Name

• Listing id

What is the tagging for Contact is made within 3 days of product delivery and the Customer's issue with the product is Damaged/Defective/Missing/Mis-shipped (DDMM).

• Suggested issues>> Customer return requested>> Product not eligible for return 

• Suggested issues>>Customer return requested>> Select the relevant return reason (only DMM) and sub-reason>>continue

• Suggested issues>> Policy related >> Product not eligible for return 

• None of these

If Amount debited order not confirmed tagging is not available then we need to tag the case under ?

• Suggested issues>>> Policy related queries>> Customer complains about Amount Debited Order Not Confirmed

• Suggested issues>>> Payment related queries>> Customer complains about Amount Debited Order Not Confirmed

• Suggested issues>>> Non order Payment related queries>> Customer complains about Amount Debited Order Not Confirmed

• None of these