Zendesk

Zendesk

Professional Development

9 Qs

quiz-placeholder

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Zendesk

Zendesk

Assessment

Quiz

Fun

Professional Development

Practice Problem

Easy

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

What is the Requester Field?

The person who is contacting us

The diner

The Driver

The agent who is working in the ticket

2.

FILL IN THE BLANK QUESTION

1 min • 2 pts

Media Image

Compass ........ is the section of Zendesk where we can find all the information on Diners, Drivers, restaurants, and orders

3.

DRAW QUESTION

3 mins • 3 pts

Draw the resturant's icon that appears in Compass East

Media Image

4.

MULTIPLE SELECT QUESTION

45 sec • 2 pts

Media Image

Which information can we us to find a diner?

Phone Number

Email Address

Order History

Cust ID

5.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

El PCR (Primary Contact Reason) es la resolución que le damos al cliente.

True

False

6.

FILL IN THE BLANK QUESTION

1 min • 2 pts

Media Image

Compass ..... is the section of Zendesk where I can apply macros

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

What is the assignee tap?

The LOB where the ticket is

The person who contacted us

The agent who is currently working on the ticket

That does not exist

8.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

How many digits do we need to find an order number?

7

8

None

15

9.

DRAW QUESTION

3 mins • 3 pts

Draw the Diner's icon that appears in compass east

Media Image