Zendesk
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What is the Requester Field?
The person who is contacting us
The diner
The Driver
The agent who is working in the ticket
2.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
Compass (a) is the section of Zendesk where we can find all the information on Diners, Drivers, restaurants, and orders
3.
DRAW QUESTION
3 mins • 3 pts
Draw the resturant's icon that appears in Compass East
4.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Which information can we us to find a diner?
Phone Number
Email Address
Order History
Cust ID
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
El PCR (Primary Contact Reason) es la resolución que le damos al cliente.
True
False
6.
FILL IN THE BLANKS QUESTION
1 min • 2 pts
Compass (a) is the section of Zendesk where I can apply macros
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What is the assignee tap?
The LOB where the ticket is
The person who contacted us
The agent who is currently working on the ticket
That does not exist
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