Reading: The biggest complainers in Europe

According to the text, the four countries which complain the most are ...

• The UK , Italy , Spain and Sweeden

• The USA. Germany, Italy and Sweeden

• The UK, Germany , Italy and Sweeden

• Switzerland, Italy, Germany and the USA

How were the most common complainers in Europe identified?

• Because of a recent documentary

• Because of a recent interview to the prime minister of the UK

• Because of a recent survey

During the survey about complaining, European shoppers were not asked ...

• How often do you complain?

• Where did you complain last?

• When do you complain?

• Why do you complain?

The British are not going to complain if

• the service is not good enough

• the queue is moving quickly enough

• there is a short number of shop assistants

When shopping, the British love a well-organised (a)