MGT103 CHAP 14

1. The report issued about a major packaging defect showed a culture at an organization that did not listen when small safety issues were raised. Each issue by itself might not have caused the flaw. This example illustrates
a. the need to understand organizational complexity.
b. that changing conditions are influenced by innovation.
c. the need for control in order to reduce the accumulation ofa error.
d. the way that control helps organizations respond to changing standards.
e. the way that organizations cope with multiple control standards.

• A

• B

• C

• D

• E

2. Which of the following is true of organizational control?
a. Control always results in higher costs for an organization.
b. Sales and marketing forecasting is a part of financial control.
c. Control can help an organization adapt to environmental change.
d. Control systems increase organizational complexity.
e. Public relations is a part of human resources control.

• A

• B

• C

• D

• E

4. In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.
a. physical
b. human
c. information
d. financial
e. inventory

• A

• B

• C

• D

• E

7. Quality control is a type of _____ control.
a. physical
b. human
c. operations
d. financial
e. structural

• A

• B

• C

• D

• E

8. The control of _____ resources affects all the other resources in an organization.
a. physical
b. human
c. financial
d. information
e. inventory

• A

• B

• C

• D

• E

9. Many businesses that use an H-form or M-form organization design have several people in the specialized managerial position of _____: one for the corporation and one for each division.
a. supervisor
b. inspector
c. controller
d. vice president
e. quality tester

• A

• B

• C

• D

• E

10. An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.
a. physical
b. information
c. structural
d. financial
e. screening

• A

• B

• C

• D

• E

12. Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of _____ control.
a. postaction
b. strategic
c. structural
d. operations
e. information

• A

• B

• C

• D

• E

22. _____ control attempts to monitor the quality or quantity of resources before they enter an organization.
a. Structural
b. Postaction
c. Preliminary
d. Screening
e. Financia

• A

• B

• C

• D

• E

23. Inspection reports are used to monitor the quality of raw materials delivered to manufacturers. This is an example of _____ control.
a. financial
b. structural
c. preliminary
d. screening
e. postaction

• A

• B

• C

• D

• E