perfect mock

perfect mock

KG

50 Qs

quiz-placeholder

Similar activities

STS BAHASA INGGRIS

STS BAHASA INGGRIS

4th Grade

45 Qs

Quiz seni rupa kelas 8

Quiz seni rupa kelas 8

8th Grade - University

50 Qs

Understanding Earthquakes and Faults

Understanding Earthquakes and Faults

8th Grade

49 Qs

Physics Multiple Choice Questions 2

Physics Multiple Choice Questions 2

12th Grade

49 Qs

lighting systems

lighting systems

KG

52 Qs

ENTREP

ENTREP

KG - University

49 Qs

Unit 2 Quiz

Unit 2 Quiz

5th Grade - University

52 Qs

bungleksy123@gmail.com

bungleksy123@gmail.com

KG

53 Qs

perfect mock

perfect mock

Assessment

Quiz

Others

KG

Practice Problem

Hard

Created by

Dan Reyes

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is needed for the value chain activities to convert inputs into outputs?

Demand from consumers and value from services

Various service value streams

Agile IT service management

Different combinations of ITIL practices

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of approach does the ITIL continual improvement model support?

Transactional

Iterative

Lean

Kanban

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which guiding principle advocates the use of the minimum number of steps required to reach an objective?

Think and work holistically

Keep it simple and practical

Progress interactively with feedback

Optimize and automate

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the missing words in the following sentence.

The ITIL SVS describes how all the [?] of the organization work together as a system to enable value creation.

employees and customers

components and activities

people and suppliers

value streams and processes

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are possible components that make up the service offerings?

1. Costs imposed

2. Service actions

3. Resource access

4. Risks removed

2 and 3

3 and 4

1 and 2

1 and 4

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which dimension of service management considers relationships, contracts, and agreements with other entities?

Information and technology

Organizations and people

Value streams and processes

Partners and suppliers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which practice provides the end-to-end visibility of the organization’s services?

Service desk

Service request management

Service level management


Service design

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?