perfect mock

perfect mock

KG

50 Qs

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perfect mock

perfect mock

Assessment

Quiz

Others

KG

Practice Problem

Hard

Created by

Dan Reyes

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is needed for the value chain activities to convert inputs into outputs?

Demand from consumers and value from services

Various service value streams

Agile IT service management

Different combinations of ITIL practices

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of approach does the ITIL continual improvement model support?

Transactional

Iterative

Lean

Kanban

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which guiding principle advocates the use of the minimum number of steps required to reach an objective?

Think and work holistically

Keep it simple and practical

Progress interactively with feedback

Optimize and automate

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the missing words in the following sentence.

The ITIL SVS describes how all the [?] of the organization work together as a system to enable value creation.

employees and customers

components and activities

people and suppliers

value streams and processes

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are possible components that make up the service offerings?

1. Costs imposed

2. Service actions

3. Resource access

4. Risks removed

2 and 3

3 and 4

1 and 2

1 and 4

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which dimension of service management considers relationships, contracts, and agreements with other entities?

Information and technology

Organizations and people

Value streams and processes

Partners and suppliers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which practice provides the end-to-end visibility of the organization’s services?

Service desk

Service request management

Service level management


Service design

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