Business Communication Quiz

How can you request to speak with someone?

• May I speak to the sales manager?

• Can I take a message?

• Would you like to leave a message?

• Could you tell him to call me back?

What is a polite way to inquire about the caller's identity?

• Who’s speaking?

• Could I have your name, please?

• Just a moment, please.

• The line is busy.

How can you ask someone to wait on the phone?

• I’ll put you through (to Mr. Jack.).

• His line is engaged.

• Hold on a second, please.

• The sales manager is not in.

How can you convey that the person you want to speak with is unavailable?

• Could you tell him (that) the meeting is cancelled?

• The line is busy.

• I’ll connect you (to Mr. Jack.).

• I’m afraid he’s not available.

How can you indicate that the phone line is busy?

• Would you like to leave a message?

• Could you take a message?

• Just a moment, please.

• The line is busy.

What is a polite way to offer to take a message?

• Could you tell him to call me back?

• The sales manager is not in.

• His line is engaged.

• Just a moment. I’ll find a paper and a pen.

How can you inquire about leaving a message?

• Could you take a message?

• The sales manager is not in.

• Would you hold?

• I’ll put you through (to Mr. Jack.).

What is a polite way to offer to take a message?

• Can I take a message?

• I’d like to speak to Mr. James, please.

• Mr. Scott is out of town.

• The line is busy.

How can you instruct someone to convey a specific message?

• The line is busy.

• I’d like to speak to Mr. James, please.

• Could you tell him (that) the meeting is cancelled?

• Just a second. I’ll write that down.

What is a way to convey a specific piece of information through a message?

• Could you tell him to call me back?

• Please tell him to send the parcel today.

• The sales manager is not in.

• The line is busy.