Making appointment and Reservation

What is 'Appointment'?

• an arrangement to having a phone call with a friend

• an arrangement to meet someone at particular time and place

• an arrangement to make a schedule for students

• an arrangement to buy things at supermarket

What sentence usually use to greet someone on the phone?

• how are you?

• halo

• good bye

• nice to meet you

Take a look at the following dialog :

Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?

Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six

What is Linda's phone number

• 08112685467

• 08112658476

• 08112685476

When taking a message during a phone call, what information should you ask for?

• caller's name, phone number, message content, and any other relevant details

• caller's phone number and message content only

• caller's name and message content only

We can make an appointment to do several things, except...

• to see doctor at hospital

• to meet new customer/client

• to make an interview

• to buy things at supermarket

Steps to make an appointment/reservation by phone call is...

• Greeting - Introduce yourself - Asking for time - Express your purpose - Say 'thank you' -

• Greeting - Introduce yourself - Asking for time - Express your purpose - Say 'thank you'

• Greeting - Asking for time - Introduce yourself - Express your purpose - Say 'thank you'

• Greeting - Introduce yourself - Express your purpose - Asking for time - Say 'thank you'

What will you say if you want to asking for an appointment?

• Unfortunately, I will be away, so I will be unable to meet you.

• Would it be possible to meet up at your office this afternoon?

• I'd be available to discuss with you this Sunday.

• How about Monday at 10 o'clock?

What will you say if you agree with an appointment?

• Is it good around at 8.30 in the morning?

• Yes, I would be available at that time

• I would like to make an appointment with the doctor.

• I am sorry, I will be out of town this Sunday

What will you say if you want to arrange the time of an appointment?

• How does 12.30 sound to you?

• I am sorry, I am very busy this weekend

• I will be available next Monday

• No, I am sorry Wednesday doesn't work for me

These sentence can be use to rejecting inconvenient time of an appointment, except...

• I won't be available next week

• I think I can't on Thursday

• Monday sounds good

• Sunday does not work for me