QUIZ 1

What year was the CONCEPT on FBSE first developed?

• 2012

• 2013

• 2014

• 2011

What are the 6 tourism TOUCH POINTS?

• Welcome/Arrive, Hotel Reservation, Island Hopping, Guiding, Explore, Dining and Departure

• Welcome/ Arrive, Accommodations, Transport/Tours, Shopping, Dining and Departure

What is the Philippine Tourism’s BRAND PROMISE?

• The Filipino Brand of Service Excellence
• GUEST Technique

• HEART Technique

• The 7M's of Filipino Core Values

Name the 7M’s of FILIPINO CORE VALUES?​ ​ ​ ​ ​ ​ ​ ​

• Maka-diyos , Maka-tao, Maka-Kalikasan, Maka-bansa, Masayahin, May Bayanihan, May Pag-asa
• Maka-bayan, Maka-kaibigan, Maka-Pamilya, Maka-Kapatid, Mapaglingkod, Maasahan, Matapat

Name key words to describe “MABUHAY”?

• Long live, Warm, Accommodating

• Sad, Cold, Angry

• Mysterious, Remorseful, Aristocratic