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unit 4

Authored by Ms Alaali

Social Studies

Professional Development

Used 2+ times

unit 4
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

First impressions are difficult to change

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to make a good first impression?

It sets the tone for future interactions

It doesn't really matter; subsequent interactions are more important

It helps you stand out from the crowd

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How quickly do people form a first impression of someone they meet?

Within seconds

Within minutes

Within hours

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some factors that contribute to a positive first impression?

Appearance and body language

Communication skills

Confidence and friendliness

All of the answers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The appearance of staff has no impact on a customer's perception of a hospitality organization.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can the cleanliness and hygiene of staff uniforms impact customer perception?

It can create a sense of professionalism and trust.

It doesn't really matter; customers focus on other factors

It can make customers uncomfortable and dissatisfied.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Personal grooming and neatness of staff have no influence on a customer's impression of a hospitality organization.

True

False

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