Making Complaints

Situation: You just bought yourself a new and expensive digital camera that costed you more than your monthly salary. However, you noticed a few scratches on the lens that may impact the quality of the photos. You went to the customer service to make complaints regarding the issue. Write your answers/complaints based on the questions from the customer service assistant.

Customer Service: Hi Sir! How can I help you? What is the main issue or problem you are complaining about?

(Hint: write specific issues regarding the products)

Customer Service: Alright, I get it. When did you first notice the problem or experience the issue?

(Hint: Mention when/date the issue happened + describe the issue)

Customer Service: Have you attempted to resolve this issue before filing a complaint?

(Hint: Describe any previous attempt to resolve/fix the issue but failed. For example: "I've tried to____________but failed)

Customer Service: Hmmm...if that's the case, I'll try to see what we can do to solve the issue.

(Hint: State/ask for action. Mention what actions need to be taken to fix the issue)

Customer Service: Of course, we'll try to do it! Anyway, can you provide me with the details of the purchase such as the receipt or invoice?

(Hint: Say "Yes". Mention that all the details such as the receipt number, time, and date are stated in the receipt)

Customer Service: Thank you, Sir. Is there a specific timeframe within which you would like to see this matter resolved?

(Hint: Mention when you want this issue to be fixed)

Customer Service: I cannot promise you on that but we'll make sure to resolve it in any way possible.

(Hint: Describe your frustration + Why are you frustrated + Threaten what happen if the issue cannot be fixed)