Communication at Front Desk - S05

The communication process is a combination of the sender , message , receiver and -------

• Feedback

• Interaction

• Point of View

Suites can be interconnected to lower category rooms as well?

• False

• True

Communication creates a link between Humans in order to facilitate their .............

• Happiness

• Needs

• Actions

the first City Center hotel in the world was built in -------

• New York

• New Jersey

• Paris

the word Hospitality comes from the word -----

• Hospice

• Hoteliere

• Hopital

A .............. provides travelers with lodgings and free parking facilities usually located alonghighway

• Resort

• Casion

• Condo

• Motel

Examples of equipment used to communicate between departments include.......( select All that apply)

• Radios

• Hotel Operating System

• Message System

• Phones

When welcoming guests at the front desk leaning on a counter or folding arms is acceptable as long as you maintain eye contact with your guest ?

• True

• False

Verbal communication encompasses more than just spoken language ; it encompasses oral (spoken),visual (seen), written, and electronic communication.

• True

• False

The most important task of any Front Office is ..............

• Welcoming & Greeting the guest

• Taking the room charges / money from guest

• making a room reservation