HBP LO9 and LO10

____ conflict occurs when people focus their discussion around the work issue. They discuss around the issue while showing respect for people who have other points of view.

On the other hand, ____________ conflict focuses on characteristics of other individuals as the source of conflict. Such conflict undermines the other party and threaten self-esteem.

Which of the following minimise the level of relationship conflict during task conflict episodes?

(tick all that applies)

• Emotional stability

• EQ

• Self-serving agenda

• Supportive team norms

• Team cohesiveness

The conflict handling style that is of win-win orientation is _____________.

Which conflict handling style involves bargaining for gains and losses for each party?

• Accommodation

• Forcing

• Compromise

• Avoidance

• Collaboration

The Bar Manager said to the waitress "I am the manager and biggest in-charge here. So you have to listen to my orders. Obey or otherwise, the door is there and you may choose to leave." The Bar Manager is deploying the conflict handling style of

• collaboration.

• compromise.

• authoritative command.

• avoidance.

• accommodation.

The Front Desk Agents often experience conflicts when they perform the task of room allocation for their check-in guests. The Reception Manager decides to introduce the Rooms Controller role to the operations to ease the conflicts. Identify the approach to conflict handling in this scenario.

• Use of integrators

• Create buffers

• Combine resources

• Reduce differentiation

The General Manager decides to send the Front desk supervisors to the Housekeeping department for job rotation. The aim of the rotation is to develop common perspectives through common experience. Identify the approach to conflict handling in this scenario.

• Emphasize superordinate goal

• Reduce differentiation

• Reduce task interdependence

• Increase resources

______ leadership states that it is not always about specific formal (leadership) position. Instead, team members lead each other as the occasion arises.

The figure displays a hierarchy that supports ________ leadership.

• traditional

• transformational

• shared

• servant

• implicit