Front Office
Authored by Wisnu D
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University
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50 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why luggage tag is really important?
To recognise guest’s luggage
As evidence when guest claim their luggage
To avoid miss delivery guest luggage
All above are correct
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How to communicate with guest as a porter?
Act politely, show courtesy & correct etiquette
Communicate when guest ask something to us
Listen carefully is enough without eye contact
Active communication
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Porter are the people who, except?
Greet guest upon arrival and manage guest’s luggage
Escorting guest to the room
Sitting the guest at the restaurant
Provide valet parking
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When we should have the flight details from the guest?
When guest make a reservation
When guest arrive
When guest check out
When guest in house at our hotel
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why we have to ask ID Card upon check in?
To know guest’s name
To know status of the guest
To completed the check in procedure and registration form
To know guest’s birthday
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why we have to update the market segment on the system, except?
To follow up our task list
To determine our target for sales team
To know our market
To know our trend
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which are type of payment method?
Credit Card
Debit Crad
Company Ledger
All above are correct
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