CCS 10 - 2nd Qtr Long Test 1

What do you think does BPO stand for?

BPO that is contracted to a company's neighboring country. The cost base of these countries is still lower, but geographical proximity and cultural similarities can create an easier working relationship.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

This includes customer-related services such as marketing or technical support.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

is outsourcing contracted outside a company's home country. This is done when high-volume, low-complexity tasks are processed in a country with a significantly lower cost base than where the service has become more sophisticated.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

This includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

is an entirely different scheme. It is the practice of obtaining business-critical, high-level services from someone not employed by the company, but within the same country.

• Back Office Outsourcing

• Front Office Outsourcing

• Offshore Outsourcing

• Nearshore Outsourcing

• Onshore

Access to data is a must in the business world. Even small companies generate large amounts of data and recording and storing these can be time consuming and expensive.

• Finance and Accounting

• Document Management

• Procurement

• Software Development

Companies can improve their use of data through an outsourced document manager. One can save physical office space and can retrieve information quickly and easily through this type of BPO.

• Finance and Accounting

• Document Management

• Procurement

• Software Development

This is increasingly being outsourced or ‘off-shored’, with _________ teams based in areas such as Central and Eastern Europe and Asia where there is access to highly-educated, low-cost personnel. This is because the social costs in these growing economies are currently way lower than in Western economies.

• Finance and Accounting

• Document Management

• Procurement

• Software Development

It is more practical to simply hire a team of people to do the software development when the need arises than having full-time developers on site. The majority of software vendors have teams based outside of their main domain for this reason.

• Finance and Accounting

• Document Management

• Procurement

• Software Development