RGM Knowledge

What does CHAMPS stands for?

• Cleaning, Hospital, Accurately, Maintenance, Product Qualify, Speedy

• Can Do Attitude, Hospitality, Accuracy, Maintenance, Product, Speed

• Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed

• National CHAMPS Challenge

What does ROCC & GES stand for?

• Restaurant Operation Compliance Check & Guest Experience Cycle

• Restaurant Operation Compliance Chart & Guest Experience Survey

• Restaurant Operation Corporation Check & Guest Experience Survey

• Restaurant Operation Compliance Check & Guest Experience Survey

How many steps are there in Guest Experience Cycle (GEC)?

• 4 Steps

• 8 Steps

• 5 Steps

• 7 Steps

Select all of the correct 4 Steps Training below:

• Follow-up & Certification

• Guided Practice

• Show & Tell

• Prepare

• Repeat

How many seconds is a KFCDelivery docket transmit time to be considered a valid docket?

• 7 minutes

• 60 seconds

• 90 seconds

• 30 seconds

The 7th step in GEC is referring to?

• Payment & Change

• Thanking the guest

• Delivering the order

• Smile with honesty

• Greeting at counter

Our service recovery PLEASE is a short form of?

• Politely Listen, Express Apology, & Satisfy with Energy

• Politely Listen, Extra Apology, & Satisfy with Extra

• Politely Listen, Express Apology, & Satisfy with Extra

• Politely Listen, Extra Apology, & Satisfy with Energy

Calculate the In-Store time (IS) & At Door time (AD) for the below KFCD docket:

a) Received order: 12.40 pm

b) Order Assigned to Rider: 12.48 pm

c) Rider Back/completed: 1.16 pm

• IS: 4 minutes

  AD: 22 minutes

• IS: 8 minutes

  AD: 28 minutes

• IS: 8 minutes

  AD: 14 minutes

• IS: 8 minutes

  AD: 22 minutes

Fill in our KFC Delivery SOS KPI?

In Store:__

At Door:__

What is the Speed of Service time for Fusion Hybrid restaurant?

• 70 seconds

• 60 seconds

• 1 minute 45 seconds

• 5 minutes