Hotel Staff Vocab

What is a synonym for "hospitality"?

• Animosity

• Enmity

• Hostility

• Friendliness

What is the antonym for "vacant" in the context of hotel rooms?

• Empty

• Available

• Inhabited

• Occupied

What is a synonym for "amenities"?

• Facilities

• Deprivations

• Bareness

• Necessities

The hotel staff provided exceptional h (a)   during our stay, ensuring that every need was met.

Upon arrival, the concierge offered a list of recommended a (a)   for dining and entertainment in the city.

Guests are advised to make a r (a)   for the hotel's shuttle service if they require transportation to and from the airport.

A guest wants to extend their stay for an additional night. What is the most suitable option?

• Offer an upgrade to a higher room category.

• Provide a discount for the extended night.

• Politely decline the request due to full occupancy.

A guest reports an issue with the TV in their room. What should be the immediate response?

• Offer a complimentary meal as compensation.

• Send the maintenance team to fix the issue promptly.

• Apologize and inform the guest that the TV is not a hotel responsibility.

A guest complaints about noise from a neighboring room. What is the most appropriate action?

• Ignore the complaint as guests have different tolerance levels.

• Offer earplugs and suggest a room change if available.

• Inform the guest that noise is beyond the hotel's control.

A guest requests a late check-out. How should the receptionist handle this request?

• Politely decline the request due to upcoming reservations.

• Charge an additional fee for the late check-out.

• Offer a complimentary late check-out based on availability.