OTC RECAP

If a member has a monthly allotment, what is the last day of the month they can submit an order request?

• 1st

• 20th

• 15th

• Any day

If a member states they have not received their OTC order and it was shipped within the last 60 days, what do you do next?

• transfer the call to clinical services for a potential reship

• send an email to your supervisor

• complete a template and send an email to [e-mail]

• provide the tracking number and devise the order is on its way

What plan types can place OTC items through our pharmacy?

• MA

• PDP

• MAPD

• Medicaid

• All of them are correct

How can a member obtain an OTC order form?

• 1. 1. Direct the member to humanapharmacy.com and to the forms section

• 2. 2. Send an order form through EMME

• 3. 3. 2Print and mail a form to the member

• 1 and 2 are correct

What is the primary system used to verify the remaining value of a member's OTC allowance?

• OMS

• CRM

• RxNova

• Rx connect pro

What do you use to determine if a member has Solutran or our Pharmacy OTC benefit?

• OMS

• RxNova

• Benefit grid

• Outlook

On the pharmacy website, under what tab is the member forms located?

• my prescriptions

• getting started

• resources

• prescriber

Where do you go to verify if an OTC item is on back order?

• mentor

• email alert

• pharmacy call center sharepoint site

• OMS

When is tax applied to OTC items?

• OTC items are always tax free

• Tax is applied to OTC items in all 50 states

• It depends on the member's state

• When it exceedes allotment