Negotiation Chapter 19

Third-party intervention is always imposed "from without" by choice, custom, law, or regulation.

• TRUE

• FALSE

Mediation is less intrusive than arbitration in that negotiators surrender control over the processes and the outcomes. (page 562-563)

• true

• false

The narcotic effect states that as the frequency of arbitration increases, disenchantment with the adequacy and fairness of the process develops, and the parties may resort to other means to resolve their disputes.

• true

• false

The compensation form of mediation strategy involves trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.

• TRUE

• FALSE

What makes alternative dispute resolution (ADR) effective is the commitment of the company to make it work as an alternative to litigation with employees, customers, suppliers, regulators, etc. (P.583)

• TRUE

• FALSE

Third-party intervention should be avoided

• a. when passions are high.

• b. when the parties are at am impasse on the issues.
  

• c. when progress is occurring or is likely to occur.

• d. when the parties are unable to move the process beyond a particular sticking point.

The dominant purpose of mediation and process consultation is to

• a. enhance the parties' dispute resolution skills.

• b. encourage the parties to "agree to disagree."

• c. encourage the parties to surrender control over the outcome of their dispute to the third part's best judgment.

• d. achieve a satisfactory dispute resolution at any cost.

Arbitration typically involves

• a. high levels of negotiator control over outcomes and high levels of negotiator control over procedure

• b. low levels of negotiator control over outcomes and low levels of negotiator control over procedure.

• c. low levels of negotiator control over outcomes and high levels of negotiator control over procedure.

• d. high levels of negotiator control over outcomes and low levels of negotiator control over procedure.

Mediators

• a. have the same power as arbitrators.

• b. have no formal power over outcomes.

• c. have the authority to resolve the dispute on their own.

• d. have the power to impose a solution.

The compensation form of mediation strategy involves

• a. a high concern for parties' aspirations and a high perception of common ground.

• b. a high concern for parties' aspirations and a low perception of common ground.

• c. a low concern for parties' aspirations and a high perception of common ground.

• d. a low concern for parties' aspirations and a low perception of common ground