
Negotiation Chapter 19
Quiz
•
Social Studies
•
Professional Development
•
Practice Problem
•
Hard
Claudia Veras
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Third-party intervention is always imposed "from without" by choice, custom, law, or regulation.
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Mediation is less intrusive than arbitration in that negotiators surrender control over the processes and the outcomes. (page 562-563)
true
false
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The narcotic effect states that as the frequency of arbitration increases, disenchantment with the adequacy and fairness of the process develops, and the parties may resort to other means to resolve their disputes.
true
false
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The compensation form of mediation strategy involves trying to force the parties to reduce their levels of aspiration in the absence of perceived potential for an integrative resolution.
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What makes alternative dispute resolution (ADR) effective is the commitment of the company to make it work as an alternative to litigation with employees, customers, suppliers, regulators, etc. (P.583)
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Third-party intervention should be avoided
a. when passions are high.
b. when the parties are at am impasse on the issues.
c. when progress is occurring or is likely to occur.
d. when the parties are unable to move the process beyond a particular sticking point.
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The dominant purpose of mediation and process consultation is to
a. enhance the parties' dispute resolution skills.
b. encourage the parties to "agree to disagree."
c. encourage the parties to surrender control over the outcome of their dispute to the third part's best judgment.
d. achieve a satisfactory dispute resolution at any cost.
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