Unit III Desarrollo de Habilidades Laborales

It is the process by which information is transmitted and received.

• Communication

• Digital communication

• Positive negotiation

• Negotiation

Corporate communication that seeks to project its image to an external public, pursues to create positive links, good status, and the company’s recognition.

• Informal communication

• Internal communication

• Formal communication

• External communication

It seeks to keep the members of the company informed and coordinated, it promotes feedback among the different members and generates a positive work environment.

• Informal communication

• Internal communication

• Formal communication

• External communication

It is established among the members of the company, using the official channels set by the organization, and only use by the members of the company.

• Informal communication

• Internal communication

• Formal communication

• External communication

It is a message circulating through the company not following formally established channels, and whose origin is unknown. This type of message may be a rumor, gossip, or any informal communication within the organization.

• Informal communication

• Internal communication

• Formal communication

• External communication

Set of techniques and activities designed to aid and speed up the flow of messages between members of the organization; it is divided into internal and external.

• Communication

• Corporate communication

• Interpersonal communication

• Organizational communication

Interaction that seeks to reach an agreement between two parties separated by different interests and not immediately similar.

• Communication

• Digital communication

• Positive negotiation

• Negotiation

It takes place between colleagues of the same hierarchical rank, looking to improve the collaboration between teams, through meetings, telephone calls, and mail.

• Internal communication

• Downstream communication

• Upward communication

• Horizontal communication

It is directed from superiors to workers, through oral instructions, speeches, meetings, telephone calls, memorandums, letters, reports, brochures, manuals.

• Internal communication

• Downstream communication

• Upward communication

• Horizontal communication

It is the agreement established by two or more people in relation to a given matter, with the speciation to get to a deal and reach an agreement that is beneficial and fair to both parties and, above all, generating a positive long-term relationship.

• Communication

• Digital communication

• Positive negotiation

• Negotiation