lesson recap

who won the quiz at the start

• Kenny

• Alfie

• Russel

• Sham

Which of these is a example of bad customer

• shouting at a customer/hitting them

• being respectful

• listening

• being supportive

which of these is not a way of reviewing the quality of a business

• Gathering customer feedback ​

• working all hours to makes sure you business grows

• Quality standards

• Identify strengths and​

  areas for future development

how can you gather customer feedback

• ringing random numbers and hoping someone says hi

• taking them for a meal

• hitting them

• • Questionnaire, ​

  • Interview,​

  • Suggestion box

what of the following have we not focused on today and focus on tomorrow.

• • Know the business skills needed to support customers in the sport and leisure industry​

• • Be able to use the skills required to manage customer service situations​

• • Know the skills needed for effective sport and leisure business operation​

• • Be able to review the quality of a sport and leisure business​