Before signing into Siebel, I must?

• Sign into Navi

• Sign into Avaya

• Book yourself on a Cruise

In Siebel, a PVP can click the mouse on another view, screen or Applet to SAVE the information. This is referred to as?

• Stepping off the Record

• Stepping off the Cruise Ship

• Stepping off the Platform

What is the latest time that you may request new leads Monday-Friday?

• 9:30AM

  EST

• 10:30AM

  EST

• 11:30AM

  EST

• 12:30PM

  EST

New PVP's should focus their dialing efforts in a certain order. What is the correct priority order?

• Call me Next, Call me First

• Call Me Maybe?

• Call Me Now, Call me Later

• Call me First, Call Me Next?

At what point will the system automatically close a "Call me 1st" open appointment?

• 6 Days Past Due

• 8 Days Past Due

• 15 Days Past Due

• 30 Days Past Due

Your guest just gave you a referral, and now you must enter them in Siebel.

You must go to the ___ screen, ___ view, to manually add them to your database

• Option

  My Option

• Call

  My call

• Guests

  My Guests

• Leads

  My Leads

A lead on the DO NOT CALL Registry will expire __ after making an inquiry with Carnival.

• 30 Days

• 60 Days

• 90 Days

• 120 Days

V-Cards are virtual business cards that can be sent directly via __ to a Guest's Mobile Phone.

• Email

• Text Message

• Phone Call

In which view in your Lead Screen are you able to track your email history & activity for a specific guest?

• Profiler

• Attachments

• History

• Service Requests

You are able to locate a lead by using just part of their name.

What Symbol is needed to do a partial search?

• ^

• *

• $

• >