Dr. Z APP 2 Exam 2 Tercer año

Which of the following are TRUE about health care quality and its attributes? Select all that apply

• Increase the probability of positive (desired) outcomes

• Decrease the probability of negative (undesired) outcomes

• Correspond with current medical knowledge

• Offers the patient what they want

• Provides the patient with what they need

Activities (design analysis and inspection for defects) designed to ensure adequate quality. Improvement solely on inspection and Focuses on the defect.

• Quality Assurance

• Quality by Inspection / Quality Control

Ensure that standards of quality are being met. Improvement based on performance to meet a specific standard and Focuses on dealing with the outlier.

• Quality by Inspection / Quality Control

• Quality Assurance

Quality by Inspection / Quality Control and Quality Assurance are both? Select all that apply

• Reactive and Defensive

• No variation prevention

• No process improvement

A continual improvement processes associated with providing a good or service that meets or exceeds customer expectations, NONPUNITIVE, and Requires organization-wide participation?

• Continuous Quality Improvement (CQI)

• Six Sigma

Assumes that defects are responsible for the “cost of poor quality”

• Quality management method

• Statistical mesarument

Used to compare quality across processes and across organizations

• Quality management mthod

• Statistical measurement

What is the Worldwide Standards for Quality Management and Quality Assurance?

• ISO 700

• ISO 9000

• ISO 100

• ISO 800

Which of the following are considered Six Sigma? Select all that apply

• Quality Management Method

• Continuous Quality Improvement (CQI)

• Statistical Measurement

Which of the following is the correct order for the PDSA cycle?

• plan, study, do, act

• plan, do, study, act

• plan, do, act, study

• study, act, plan, do