Training and Development

Training is most effective in resolving

• Skill gaps

• Attitudinal problems

• Attendance issues

• Poor motivation

Evaluation of training programs should happen

• Only at the end

• By predetermining the evaluation criteria at the planning stage

• For high cost programs only

When structuring training objectives, the trainer should:

• Isolate all learning objectives in a single learning domain

• Encourage trainees to evaluate whether they can omit certain course objectives

• Give trainees a clear understanding of what to expect

The following is (are) the benefit(s) of training.

• Increased productivity

• Reduced accidents

• Reduced supervision

• All of the above

Which phase typically comes first in the training process?

• Evaluation

• Implementation

• Needs assessment

• Design

Which training method involves hands-on experience and learning by doing?

• Lectures

• On-the-job training

• E- learning

• Case studies

What is the purpose of the design phase in the training process?

• Identify training needs

• Develop training materials

• Measure training effectiveness

• Implement the training program

Which type of training focuses on improving interpersonal and communication skills?

• Technical training

• Compliance training

• On-the-job training

• Soft skills training

What is the purpose of the evaluation phase in the training process?

• Identify training needs

• Develop training materials

• Measure training effectiveness

• Implement the training program

In the context of training, what does ROI stand for

• Return on Investment

• Rate of Improvement

• Reach of Instruction

• Results of Implementation