Key Factors of Change

What is the odd one out?

• Organisational Culture

• Resistance to Change

• Pace of Change

• Stakeholder involvement

What happens if the pace of change is too fast?

• Loss of momentum

• Difficult to communicate effectively

• Change may not be properly executed

• Communication efforts become stagnant

Larger organisations have structures which make it easier to implement change

• True

• False

Why may customers be resistant to change?

• Fear losing something they value

• Job security

• Possible higher prices

Involving stakeholders in process increases resistance to change

• False

• True

A strategy of continuous improvement is called ......

Creating realistic expectations reduces resistance to change

• True

• False