Pop quiz 🚀

Where can customers access information about the service fee and preparation fee on the mobile app?

• At the top-left of the checkout page

• At the bottom-right of the checkout page

• In the middle of the checkout page

• In a separate app section for fees

What does the "preparation fee" represent in the delivery fee structure?

• A fixed fee set for stores

• A variable fee based on the basket value

• A percentage of the basket value

• A charge for late orders

Which of the subsequent issues is not tackled through the Product Issue Missions?

• Missing items

• Damaged items

• Delayed delivery

• Incorrect items delivered

What resolution options does the Product Issue Mission provide?

• Refund + Replacement
  

• Return + Replacement + Refund

• Return + Replace

• Return + Replacement

What method can the store use to calculate the combined amount of the service fee and preparation fee?

• By contacting customer support

• By checking the store's email notifications

• By tapping on the fees in the app

• By checking the view details on the checkout page

When is the Product Issue Missions feature applicable? (Multiple answers)

• When an order is marked as delivered

• At any stage of the order process

• When an order is marked as completed

• Only for Redelivery/Return requests

What is the primary focus of the new tech feature, Product Issue Missions?

• All of the above

• Handling Instapoints redemptions

• Simplifying product-related issues

• Optimizing driver requests

Which of the functionalities below is not included in the “product issue” feature?

• Missing

• Damaged

• Incorrect

• Extra Rider

Within what range does the "service fee" vary for stores?

• AED 1.5 to AED 4.7

• AED 5.25 to AED 10

• 2% to 5% of the basket value

• A flat AED 3 for all stores

What percentage of the basket value does the "preparation fee" constitute?

• 1.5%

• 3.5%

• 4.7%

• 2.5%