Consumer Protection

Unwritten guarantee that covers certain aspects of a product or its uses?

• Express Warranty

• Implied Warranty

Independent agency of the US Government that protects the public against unreasonable risks of injuries and deaths associated with consumer products.

• BBB

• CPSC

• IRS

• SEC

An organization focused on advancing marketplace trust by setting ethical standards for businesses, sets standards for advertisements, and evaluates charities.

• IRS

• SEC

• BBB

• CPSC

Which of the following would be your best unit price?

• 30 ounces for $10.00

• 5 ounces for $1.00

• 10 ounces for $2.50

• 15 ounces for $2.25

An attempt by a third party to resolve a conflict between a customer and a business through discussion and negotiation (not through the court system)?

• Fraud

• Arbitration

• Mediation

• Conversation

A written guarantee from the manufacturer or distributor that states the condition under which the product can be returned, replaced or repaired?

• Pledge

• Warranty

• Manufacturer's Promise

• Rebate

Deliberate deception to secure unfair or unlawful gain, or to deprive a victim of a legal right?

• Extended Warranty

• Fraud

• Unit Pricing

• Mediation

Which of the following is not a disadvantage to online shopping?

• Hassle to return a product

• Waiting for the product to be shipped

• Can't try on the product

• Convenient - Always open (24/7/365)

Purchasing items on the spur of the moment?

• Timing Purchase

• Comparison Shopping

• Impulse Buying

• Unit Pricing

A group of people with the same or similar injuries caused by the same product or action sue the defendant as a group.

• Class Action Lawsuit

• Arbitration

• Mediation

• Small Claims Court