3. Project Performance Domains Part 4

This performance domain involves measuring project performance and implementing appropriate responses to keep the project on track.

These are some uses of measures:

• Evaluate performance compared to plan

• Tracking the utilization of resources

• Providing information to stakeholder

• Assessing deliverables are on track

• Customer acceptance criteria

What are the types of Key Performance Indicators (KPIs)?

• Cost-benefit ratio and mood chart

• Start and finish dates and actual cost

• Baseline performance and resource utilization

• Leading indicators and lagging indicators

This KPI predicts changes or trends in the project

This KPI measure project deliverables or events:

Effective metrics use the SMART criteria, which stands for:

• Specific, Meaningful, Achievable, Relevant, Timely

• Specific, Measurable, Attainable, Realistic, Time-bound
• Simple, Measurable, Achievable, Relevant, Timely
• Specific, Measurable, Attainable, Relevant, Time-bound

These are measurable examples:

• Deliverable Metrics

• Delivery / Stakeholders

• Baseline Performance

• Resources / Forecasts

• Business Value

These are examples of presenting metrics:

• Dashboards

• Information Radiators

• Visual Controls

• Verbal Communications

Pitfalls associated with measurement include:

• Hawthorne effect

• Vanity Metric

• Demoralization

• Misusing Metrics

• Confirmation Bias

Describe the Hawthorne effect: