Day 3 Quiz

What information can be used to locate a customer’s account?

• Customer’s name

• Email

• Phone number

• Sales Order Number

• All of the above

An order is automatically placed on HOLD when an authorization is submitted and is declined by the customer’s financial institution

• True

• False

It is okay to promise the customer a resolution before they’re able to send in their photos.

• True – This way they’ll know their request will be taken care of

• False – We need to receive photos first to know how to proceed

Which button will you click to check the documentations made by the previous representative?

Which code option is used to see the order in AS400?

• 0362

• 0418

• 1198