ST INVESTIGATIONS QUIZ

In Service Cloud for what reasons would you sort your case list by "UPDATE" (select all correct answers)

• Operations Responded

• New Cases

• New Comment

• Customer Responded

What is the time frame for initial call back on Driver ETA case

• 2 hours

• 30 minutes

• 1 hour

• 3 hours

It is mandatory to use the 'Outbound call back greeting' when calling customers and StarTrack agents?

• True

• False

After how many days can a case be sent for Final Shortage

• 7 days

• 10 Business days

• 5 days

• 13 days

For Bookin Customer where would you check for the scheduled bookin date?

• Startack Website

• In TEAM 93;1;2

• In TEAM 93;1;3

• Customer Tab in service cloud

Once Final Shortage has been approved by Team Leader, what would you change the 'Case Type' to?

• Shortage - no scan

• Pending FS

• FS 25

• FS 15

In service cloud for what reason would you sort your case list b "STATUS" (choose all correct answers)

• Waiting on Operations

• Card Left

• Awaiting Review

• Waiting on customer

For Driver ETA what Depot area would we task?

• In Depot Fleet

• Radio Room

• Searches

• Management

In Service Cloud for what reasons would you sort your case list by "DATE / TIME OPENED"

• to view which case was last actioned

• to view your oldest or newest cases

• to view critical cases

• to view updates from operations

What system would you use to find sub dockets

• Peoplesoft

• StarTrack website

• TEAM

• SAP