Tao muốn B TACN2

1. Neil must develop a proposal for his supervisor that will describe the cost savings for an automated call center. Where should he begin?

• Writing the proposal

• Locating other proposals that he can copy

• Researching the proposal

• Determining an appropriate layout

Before composing a business document, you should gather information that will answer which of these questions?

• A. Will I have enough time to complete thorough research?

• B. What is the receiver to do?

• C. What information will be the easiest to locate?

• D. How will I use this information?

Which of the following is a formal research method?

• A. Talking with your boss

• B. Organizing a focus group

• C. Brainstorming

• D. Looking in company files

Which formal research source is best to obtain firsthand information?

• A. Internet Web sites and articles

• B. Reference books

• C. Electronic databases

• D. Interviews

Quality Building Materials Inc. has developed a new whole-house weather blanket and needs to determine the price point at which builders would switch to this new product. The best research method for this is a(n)

• A. manual search of other companies' price lists.

• B. interview with a local builder.

• C. Internet search of insulation values for weather blankets.

• D. scientific experiment that presents price choices with controlled variables

As interns in human resource management, Ravi and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered

• A. firsthand information

• B. informal documentation.

• C. supplementary, secondary information.

• D. scientific experimentation

Anya is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Anya shape an effective persuasive message for her staff? 

• A. Tightly controlled scientific experimentation

• B. Library research rooms

• C. Questionnaires and surveys of employees

• D. Research in company files

When brainstorming to generate ideas, you should

• A. critique each idea as it is suggested.

• B. record ideas without judging them.

• C. always work alone for greater efficiency.

• D. allow no more than five ideas to be discussed

You will create clear, readable messages if you

• A. proceed free form from one idea to the next for maximum creative effect.

• B. avoid emphasizing important ideas to allow readers to judge for themselves.

• C. group similar items together and emphasize important ideas.

• D. do not follow any pattern that restricts the free flow of your ideas

According to communication experts, what is the greatest failing of business writers?

• A. Poor spelling

• B. Unclear sentence structure

• C. Ambiguous wording

• D. Poor organization