107 Basic Communication 6th ED

Good communications on a work site can contribute to a safer environment.

• true

• false

​Two-way communication is strictly between two people.

• true

• false

Each of the following are examples of noise in communication

except​__________

.

• mumbling

• being specific

• disorganized message

• using jargon

A​ self-assessment of your current speaking and listening skills is a useful first step in improving them.

• true

• false

An example of bad body language is​ ______.

• smiling in agreement

• looking at the soaker

• nodding your head in agreement

• staring at the floor

Which of the following is the most effective​ communication?

• ​"Bob, bring me that manual over​ there."

  
  

• ​"Karen, bring me the​ owner's manual for the Acme electric​ drill."

  
  

• ​"Hey!!! I need that electric drill​ thing."

  
  

• ​"Does anyone have an​ owner's manual for my​ drill?"

  
  

Ask others to contact you by way of a cell phone while you are​ ______.

• in a meeting

• on a break

• working

• driving

As long as the call is​ business-related, it is acceptable to talk on the phone in the presence of​ co-workers, supervisors, or customers.

• true

• false

When reading an unfamiliar​ book, scan the chapter titles to help organize your reading.

• true

• false

Which of the following is a good​ e-mail writing​ practice?

• Forward junk​ e-mails you receive.

  
  

• Rely on​ spell-check to pick up all errors.

  
  

• Address the​ e-mail to the intended recipient.

  
  

• Type in all capital letters.