Workplace Readiness

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

• Self-representation

• Resourcefulness

• Confidentiality

• Positive Work Ethic

While working as a restaurant cashier, your friends come in to eat dinner. You should?

• Serve them “free” food

• Treat them like any other customer

• Tell them you are not allowed to serve them

• Give them a discount using your employee discount code

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• Agree to stay and finish your project without question

• Since you first committed to help your neighbor, tell your team that you cannot stay

• Make other arrangements for your neighbor and stay to finish the project deadline

• Reach a compromise and work till 6:00pm and then leave to still take your neighbor to the 6:30 pm appointment.

Sylvia regularly stays after work to complete tasks. She demonstrates:

• Positive work ethic

• Self-representation

• Diversity

• Short-term goal setting

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

• Reschedule your plans

• Get someone to cover for you

• Negotiate with your supervisor

• Call the client to reschedule his visit

Why is having cultural diversity on a company’s staff a good idea?

• It creates work ethic

• The work environment will be more ethical

• There is a broader range of talents, skills, and creativity

• It meets federal regulations

All of the following are barriers to respecting diversity EXCEPT:

• Acceptance

• Stereotyping

• Fear

• Segregation

Being considerate of other people and cultures is an example of which of the following workplace readiness skill?

• Professionalism

• Respect for diversity

• Work Ethic

• Critical Thinking

While in the workplace, you meet a person with a disability, you should?

• Treat the person with dignity and respect

• Avoid eye contact and do not offer assistance

• Ask a coworker to help the person

• Ask the person questions about the origin of their disability

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

• Inform the customer of your online shopping plans

• Ask the customer to look at the posted dress code and please leave

• Greet the customer and ask if he would like assistance

• Try to avoid the customer