Root Cause Analysis Quiz

What is the purpose of conducting a Root Cause Analysis (RCA)?

• Systematically prevent and solve underlying issues

• To know which individuals caused the problems

• To identify ad hoc symptoms and put out fires

When should RCA be conducted?

• For customer complaints

• For laboratory investigation reports

• For product recalls

• For unexpected events or occurrences

A technique wherein the question “Why?” is asked until the root cause is uncovered.

• Ishikawa Diagram

• Pareto Chart

• A3 Form

• Why Analysis

There can only be one root cause

• True

• False

A technique to identify potential defects or failures and analyze the consequences and effects of each failure mode. Usually used in risk assessment.

• Ishikawa Diagram

• Chismisan

• FMEA

• Scatter Plot Diagram

A deviation attributable to the operational and functional labor of personnel involved in the manufacturing processes.

• Material

• Man

• Machine

• Method

Your problem statement must comprise of enough details to summarize the deviation/event.

• True

• False

What are the common root causes identified in RCA?

• Personnel, Process, Product, Equipment, Environment, Measurement

• Personnel, Process, Material, Machine, Mother Nature, Measurement

• Man, Method, Material, Machine, Mother Nature, Money

• Man, Method, Material, Machine, Mother Nature, Measurement

The process of discovering the causes of problems in order to identify appropriate solutions.

• CAPA Management

• Root Cause Analysis

• Deviation Management

• Change Management

A deviation attributable to controllable and unpredictable environmental influences in the operation processes.

• Mother Nature

• Money

• Method

• Material